Gujarat Titans have been recognized for its extraordinary fan engagement efforts, who have won the 'Best Use of Personalization to Elevate the Customer Journey' in the sixth edition of the CX Excellence Awards 2025. At the center of this success is the Titans Fame app, which acts as a major platform for creating a straight and personal connection with fans. This app offers immersive and interactive experiences throughout the year, with popular games like hand cricket, quiz, poles; Personal message from AI/VR and AI integrated features such as AI video incarnations of players; As well as the GT rewards, which are a loyalty program, keeps fans all year connected with exciting prizes.
“In Gujarat Titans, we have fans at the center of what we do,” said Arvinder Singh, COO Colonel of Gujarat Titans. This belief is proof of our constant commitment to create deep, personal and meaningful experiences for our fans. Through technology and data-based insights we aim to constantly raise the criteria in fan engagement. We are excited to develop a unique, immersive trip and continue to deliver it to every member of the Titans Fame. '
Image Credit: Images/graphics belong to (Divya-Bhaskar).